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Frequently Asked Questions (FAQ)

In this section, we provide answers to commonly asked questions about our products and services. Whether you have inquiries about our pricing, features, or any other aspect, you’ll find the information you need here. Click on the section titles below to explore and get the answers you’re looking for.

Do your eSIM cards come with an Israeli phone number?

Certainly, all our eSIM cards and prepaid Israeli SIM cards include an Israeli phone number.
Sure, I’d be happy to see your suggestions.

Can you arrange the delivery of the eSIM card to me, and what will be the cost of the delivery?

No shipping cost, eSIM cards do not need shipping. Once you place your eSIM card order, you will receive an email containing a QR code and instructions for installing your Israeli eSIM card.
I’d be happy to see your suggestions.

What is the expected delivery timeframe for my shipment?

The delivery time varies according to the shipping method chosen.
Our standard shipping typically takes between 5 and 8 days.
You can expect to receive your shipment within 2 to 3 days via DHL delivery.

Do you have a pick-up point at the airport?

Unfortunately, we don’t offer pick-up service from the airport due to the high cost that could ultimately impact the price of the SIM card. However, we provide delivery service through a courier in Tel Aviv and can also ship internationally.

Can international roaming be activated on the Israeli prepaid cards you are selling?

Prepaid SIM cards from Israel lack a roaming feature, rendering them inoperable beyond the borders of the country.

Could you please tell me the dimensions of the SIM card?

Israeli prepaid SIM cards are conveniently available in all sizes, providing a hassle-free experience for users. No matter what your device requires – whether it is a standard SIM, micro SIM, or nano SIM – finding the perfect fit is never a problem. You can be confident that our SIM cards are created to offer trouble-free usage and uninterrupted connectivity, regardless of which size you select.

How much will it cost me to receive calls from abroad?

Great news! By using an Israeli Prepaid SIM card, you can receive international calls without incurring any charges. Stay connected with your loved ones or conduct business internationally without any hassle of additional fees with our convenient communication services.

Do we get an Israeli local number with your Prepaid SIM cards, so that we can call our friends and family in Israel, and they can call us?

Definitely! By acquiring our Prepaid SIM cards, you will be granted an Israeli phone number which enables you to keep in touch with your loved ones in Israel. You can be reached effortlessly by dialing your Israeli contact, and you also enjoy the unlimited calling to other Israeli numbers.

I lost my SIM card. Can you send me a new one with the old number?

Unfortunately NO. Prepaid SIM cards in Israel are anonymous, so there is no way to verify the ownership of the number. This policy is non-negotiable.

Find us

We’re here to help! Feel free to reach out and let us assist you with any questions or concerns you may have.
+972 55 990 9888
+1 646 583 3053
Tel Aviv, Israel
Working hours
8:30 am – 7:00 pm
8:30 am – 7:00 pm
8:30 am – 7:00 pm
8:30 am – 7:00 pm
8:30 am – 3:00 pm
8:30 am – 3:00 pm
8:30 am – 7:00 pm

Contact Us

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